We aim to dispatch your order within 5 working days. However, we usually dispatch sooner (please see our customer feedback). Some items are special order or made to order, the availability of these is shown in the product information.

We use more than one courier, and the choice of courier is dependent on the size of your order and delivery address. Deliveries are made between 9am to 6pm – unfortunately, we are unable to specify a precise delivery time.

We require a signature for all deliveries. Please ensure someone is available to accept and assist with the delivery – any re-deliveries will incur further charges. Slatwall panels, counters, slatted gondolas, card units and large bulky items will require two persons for off-loading. All deliveries should be signed for as “UNCHECKED” to assist with any claims.

Please provide a contact number and note any delivery restrictions during checkout, this is especially important if your delivery address is unusual or difficult to find.

We dispatch from several warehouse locations, so you may receive multiple deliveries before your order is fulfilled.

These are our current delivery rates to mainland UK:

There may be a surcharge on the above rates if the delivery address is in the Highlands or other mainland extremities.

Goods with a net value of over £200 will be delivered FREE. However, if the items ordered are bulky, then there may be an additional surcharge. We will inform you of these before dispatch. Slatwall Panels will incur a flat delivery charge of £75, regardless of the number of panels ordered.

Certain goods, due to their bulk and weight, will not qualify for our standard delivery rates. These products will have their own delivery rate specified in the product information. If these products form part of a mix order, then the individual specified delivery rate will apply.

Similarly, on a very few products we may be unable to specify the delivery cost. In this instance you will be asked to call or contact us in the product information, and establish a delivery charge. If these products form part of a mix order, then you will have to call or contact us for a delivery charge. You may contact us on info@excelshopfittings.co.uk or call us on 0870 777 4493.